Dental Repair Inquiry
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← Choose another repair typeDENTAL REPAIR INQUIRY

Tell us what
needs fixing.

For dental handpieces only. Choose mail-in service or local pickup, then add each handpiece’s model, serial number, and issue. Medical inquiry? Contact our team here.

Submit your inquiry securely. Keep your reference number when contacting our team.

01 / Doctor & office
02 / Office address
Days your office is open (choose at least one)
03 / Handpieces & repair preferences

Add a separate entry for every handpiece. Model and serial number are required for each item.

Payment is arranged with our team. Do not include card details in this form.

DENTAL SHIPPING & PICKUP

Getting your handpieces to our team.

Start with the inquiry form above. Review the instructions for your service below.

Mail-in and local pickup instructions
OUTSIDE 25 MILES OF MOKENA

Mail-in service

  1. Provide your information. Complete the dental repair inquiry above. A technician will get in touch and send a shipping label directly to you.
  2. Secure your handpieces. Use Infinity bubble mailers or your own packaging with the provided label, then drop the package at your nearest USPS carrier.
  3. Need packaging or a label? Our concierge mail-in service includes free packaging. Call or text (815) 200-6845 and we’ll send a label as soon as possible.
  4. Precision repair. We diagnose every handpiece component, identify issues, and communicate any impact on pricing.
  5. Quality confirmed. We explain the diagnosis, timing, cost, and how we’ll stay in touch throughout the repair.
Fill out repair inquiry
WITHIN 25 MILES OF MOKENA

Local service

  1. New customers: Choose Local pickup in the dental repair inquiry above. A technician will contact you to arrange pickup.
  2. Returning customers: Call or text (815) 200-6845 with details about your repair.
  3. Pickup and communication. Our technicians come to you for pickup and drop-off, keeping you informed about status and turnaround.
  4. Complete diagnostics. We address the core issue and check all handpiece components before return.
  5. Return during working hours. We confirm drop-off timing and, where possible, test the handpiece with the dentist in the office.
  6. Payment. The payment method is decided when the technician returns your handpiece to your office.
Request local pickup

Optional printable dental work order (PDF)

Questions about an existing shipment? Contact the team about shipping or pickup.

INFINITY MEDICAL REPAIR

How can we help?

Find an answer or get in touch with our team.

How do I start a repair?

For dental handpieces, choose mail-in service or local pickup and complete the dental repair inquiry. For surgical displays and other medical questions, use our contact form.

Choose your repair type
Can you collect my handpieces?

Local handpiece pickup is available within 25 miles of Mokena, Illinois. Returning customers can call or text (815) 200-6845. New customers should complete the local pickup form.

Arrange dental pickup
How do I get a shipping label?

Complete the virtual repair form and our team will send a shipping label. Free packaging is available through our concierge mail-in service. You can also call or text for help with a label.

Dental mail-in instructions
What will my repair cost?

Pricing depends on your equipment and the work needed. View dental service pricing or contact our team for a surgical display quote.

Full pricing
Is there a repair warranty?

Dental handpiece repairs carry a six-month warranty. Contact the team with your repair reference and the issue for warranty assistance.

Ask about a warranty
How can I check an existing repair?

Contact our team with your name, equipment model, and repair reference. A technician can provide the status and turnaround information.

Ask for a repair update

Need a person?

Lab hours: Monday–Friday, 9am–3pm.

Write to our team
Call (815) 200-6845Text us

This help panel provides information and contact options. It is not live chat.